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Robotic Process Automation in Insurance: An ACORD/Capgemini Perspective

By ACORD & Capgemini
April 2017

RPA is a software application that combines user interface recognition technologies with workflow execution tools. RPA software is programmed to follow predetermined actions within specified applications that replicate and therefore replace the human interaction required to complete the required activities within a business process. What is particularly revolutionary about RPA software is that it does not necessarily require companies to make changes to their strategic processes or existing back office technologies. Even if companies are separated geographically or have various technological systems implemented, RPA is able to connect systems. Therefore, RPA may function as a low-cost, low-risk solution for process optimization with near-term payback.

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