The Digital Tsunami: Why U.S. Independent Agents Must Optimize Online Tools Now
By ACORD and Thomas H. Wetzel & Associates
The vast majority of independent agents and brokers in the U.S. need to embrace and optimize customer-facing digital technology. Most insurance buyers expect it, and failure to do so can drain agency value and cede business to competitors.
ACORD R&D white papers are available free of charge to all ACORD members.