Research Detail

By ACORD
December 2024

Given the complexity of the U.S. Property & Casualty market, measuring value creation – much less understanding its drivers and implications – is extremely difficult. The ACORD U.S. P&C Value Creation Study was conducted to get at the essence of sustainable value creation and the characteristics of those who achieved it.

Specifically, the study was designed to answer three key questions: Which metrics should be used to measure value creation across P&C carriers? Which strategies and tactics lead to sustained value creation? And, what key capability and execution imperatives drive sustained value creation over time?

This updated edition contains new data and insights current as of December 2024. ACORD R&D white papers are available free of charge to all ACORD members.

By ACORD
January 2021 

Digital general insurance shopping is a highly competitive landscape, rapidly shifting to meet dynamic consumer demands and preferences. UK insurance shoppers have increasingly turned to online sources of information while making their purchasing decisions. This means that providing an effective and compelling digital customer experience is crucial.

ACORD’s Best Digital Customer Experience Study screened and assessed the websites of nearly 1,200 carriers, brokers, and aggregators on the digital experience they deliver to online insurance shoppers. The study identified top performers as well as common threads in their strategies and capabilities.

This edition includes updated data and insights through the end of 2020. ACORD R&D strategic reports are available free of charge to all ACORD members.

By ACORD
July 2024

For more than 50 years, ACORD has played an integral role in the global insurance industry, adding value for stakeholders across every aspect of the value chain. Using ACORD data standards, insurance stakeholders are able to improve their process, organization, and technology capabilities, making the flow of insurance data seamless.

This white paper is available free of charge to all ACORD members and non-members.

By SMA
October 2017

This paper provides a road map to develop a successful analytics strategy, insights into the current maturity level of data management across the industry, and an understanding of the key success factors in executing strategic data and analytics initiatives.

ACORD distributes white papers which are available free of charge to all ACORD members.

ACORD offers both onsite and virtual training sessions on the use of ACORD Standards, Reference Architecture, and implementation tools. Our members can also take advantage of extended custom consulting engagements designed to help you realize the greatest efficiency, effectiveness, and flexibility enabled by ACORD implementation.

ACORD's Implementation Services can assist you with new or existing ACORD implementations. We will work directly with your company, your partners, and your existing solution providers to improve your data exchange capabilities. Implementation Services can help you:

• Realize the benefits of proper Standards or Reference Architecture implementation
• Identify tools and resources that maximize your investment in ACORD Standards
• Overcome internal barriers to ACORD implementations
  Improve data flow between branches of your own organization

ACORD Implementation Services are now available across all Standards programs, and we are happy to customize our services to your needs. For more information, see the Implementation Services Terms and Conditions.

The ACORD Reference Architecture provides an enterprise architecture framework for the insurance industry. It consists of business processes, product models, development frameworks, information models, data models, and capability models which help organizations to run, develop, modify, and maintain various insurance industry applications.

The components of the Reference Architecture can be utilized individually or collectively. They also serves as the basis for model-driven standards development, and are flexible enough to cross lines of business and geographic borders.

ACORD Reference Architecture components are also available to download for subscribers in the Reference Architecture area.

By ACORD and Thomas H. Wetzel & Associates
March 2017

The vast majority of independent agents and brokers in the U.S. need to embrace and optimize customer-facing digital technology. Most insurance buyers expect it, and failure to do so can drain agency value and cede business to competitors.

ACORD R&D white papers are available free of charge to all ACORD members.

By ACORD & Capgemini
April 2017

RPA is a software application that combines user interface recognition technologies with workflow execution tools. RPA software is programmed to follow predetermined actions within specified applications that replicate and therefore replace the human interaction required to complete the required activities within a business process. What is particularly revolutionary about RPA software is that it does not necessarily require companies to make changes to their strategic processes or existing back office technologies. Even if companies are separated geographically or have various technological systems implemented, RPA is able to connect systems. Therefore, RPA may function as a low-cost, low-risk solution for process optimization with near-term payback.

ACORD R&D white papers are available free of charge to all ACORD members.

By ACORD & Patricia L. Saporito
September 2017

In the highest performing insurance organizations, innovation is an executive leadership agenda item. It is also seen externally by financial analysts, rating agencies, business partners, and customers as a key source of competitive differentiation and value creation. As a result, companies are grappling with how to embrace innovation for improved performance and sustained growth, and to secure a competitive advantage. This white paper defines innovation; provides insights into key drivers and challenges, selected approaches to innovation, and supporting capabilities; highlights selected insurance innovation leaders; and explores the role of standards organizations such as ACORD.

ACORD R&D white papers are available free of charge to all ACORD members.